Front of House Associate
Olney Theatre Center, an AEA COST theater with four performance facilities producing a ten-play season plus special events, seeks part-time Front-of-House Associates. This position will work 10-30 hours per week during shows, both weeknights and weekend shifts, as well as occasional weekday shifts and holidays. One must have great customer service skills, and a dedication to service of the theatre and its patrons.
Primary Duties and Responsibilities
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Front of House Sales: Set up, operate, and close up the gift shop, concessions, and alcohol sales for the theatre during performances. Can include set-up and breakdown of remote bars, serving beverages and concessions.
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Customer Service: Assist House Management staff in creating a safe and welcoming environment at the Olney Theatre Center, providing hands-on assistance as necessary/requested. Ensuring patron safety in the event of emergency in accordance with company procedure.
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Maintain the cleanliness of all public spaces. This includes but is not limited to theatres, lobbies, dressing rooms, and bathrooms.
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Collaborating with House Managers, reporting safety or facilities issues or patron concerns.
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Occasional work with development team.
Requirements
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Cheerful attitude and evident willingness to serve and engage with theater patrons
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Excellent listening, problem-solving, and verbal communication skills
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Desire to work as part of a team
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Reliability and punctuality
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Attention to detail.
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Previous experience in customer service roles preferred.
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Cash handling experience and computer literacy
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Ability to multitask and work well under pressure
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All applicants must be at least 18 years of age, and must have, or be currently pursuing a high school diploma or equivalent
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Fully vaccinated
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Available year round
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Has their own transportation
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Product knowledge of beer, wine, and food service encouraged
Compensation
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Front of House Associates are paid hourly and work hours depend on their availability and the Theater's schedule.
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Starting wage is $13.00 per hour
How to Apply
Please email the following materials to [email protected]
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A resume outlining work experience and education
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The name, phone number and email address of one professional reference
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The name, phone number and email address of one personal reference
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A brief statement of interest or cover letter
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